Return & Refund Policy

At Jiffdiff, we want you to love your purchase. If you are not fully satisfied with your order, we’re here to help.

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1. Return Eligibility

• Our refund and returns policy lasts 30 days. If 30 days have passed since your receive, we can’t offer you a full refund or exchange.

• Items must be unused, uncut, and in their original condition with packaging intact.

• Custom-cut, clearance, or final-sale items are not eligible for return.

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2. Return Process

1. Contact our customer support at support@jiffdiff.com with your order number and reason for return.

2. Once your return is approved, we will provide you with the return instructions and address. Please note that don’t return it to the shipping address.

• You are responsible for return shipping costs unless the return is due to a defective or incorrect item sent.

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3. Refunds

• After we receive and inspect your return, we will notify you about the refund status.

• Approved refunds will be issued to your original payment method within 15 business days.

• Shipping fees are non-refundable unless the return is due to our error (defective/damaged/incorrect product).

• Attention: There may be some delay. If you have not received your refund for more than 15 days, please contact us.

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4. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.

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5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will arrange a replacement or full refund at no extra cost.

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6. Questions?

For any return or refund inquiries, please contact our support team at:
📧 support@jiffdiff.com