Informativa sulle spedizioni
1. Order Processing
Most JIFFDIFF orders are prepared within 2–3 business days, Monday through Friday, excluding public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Some customized, made-to-order, or special products may require additional production time. If additional processing time applies, it will be stated on the relevant product page or communicated before shipment.
2. Where We Ship
JIFFDIFF offers shipping to the United States and selected international destinations.
International shipping is available to eligible countries and regions shown at checkout. Available destinations may change based on carrier availability, local delivery restrictions, and our current fulfillment network.
If your country or region is not available during checkout, we are currently unable to ship to that destination through our online store.
3. Manufacturing & Fulfillment Locations
JIFFDIFF products are manufactured through our production facility in China.
To improve delivery efficiency, we also use overseas fulfillment capabilities, including inventory stored in our U.S. warehouse.
Depending on product availability, order destination, and inventory location, an order may be fulfilled from our U.S. warehouse or another available fulfillment location.
Orders containing multiple products may occasionally be shipped in separate packages.
4. Estimated Delivery Times
Delivery time consists of:
Processing Time + Transit Time
Estimated delivery times vary by destination.
| Destination | Processing | Estimated Transit |
| United States |
2–3 business days |
3–7 business days |
| Canada |
2–3 business days |
3–7 business days |
|
International Destinations |
2–3 business days |
Varies by destination |
For international orders, estimated transit times will depend on the destination country, carrier service, customs clearance, and local delivery conditions.
Delivery estimates are not guaranteed and may be affected by holidays, severe weather, customs processing, remote-area delivery, or carrier delays.
5. Shipping Rates
Shipping costs are calculated based on the destination, order value, shipping method, and available fulfillment location.
The final shipping charge, if applicable, will be displayed at checkout before payment.
For U.S. orders:
● Orders below $99 USD: standard shipping charges may apply.
● Orders of $99 USD or more: eligible for free standard shipping.
International shipping rates and free-shipping eligibility may vary by destination and will be shown at checkout.
6. Duties, Taxes & Import Fees
For international orders, customs duties, import taxes, VAT/GST, brokerage fees, or other local charges may apply depending on the destination country or region.
Unless duties and taxes are explicitly collected during checkout, these charges are the responsibility of the recipient and may be collected by the carrier or local customs authority before delivery.
JIFFDIFF does not control customs processing times or charges imposed by local authorities.
Where duties and taxes are collected at checkout, the applicable amount will be displayed before payment.
7. Tracking
Tracking is provided for eligible shipments.
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take 24–48 hours to appear after the carrier receives the package.
8. Customs Delays
International orders may occasionally experience delays during customs clearance.
Customs processing is controlled by the destination country's customs authority and is outside JIFFDIFF's direct control.
If additional information is required for customs clearance, the carrier or customs authority may contact the recipient.
9. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If a parcel is returned because of:
● an incorrect or incomplete address,
● customer refusal,
● failed delivery attempts, or
● failure to complete required customs procedures,
additional reshipping charges may apply.
Please review your shipping information carefully before completing your order.
10. Split Shipments
Because JIFFDIFF uses multiple fulfillment locations, products within the same order may occasionally arrive in separate packages.
If your order is split into multiple shipments, separate tracking information may be provided for each package.
11. Lost, Damaged or Delayed Packages
If your package appears lost, severely delayed, or arrives damaged, please contact:
support@jiffdiff.com
Include your:
● Order number
● Tracking number
● Photos of the package/product if damaged
We will review the shipment status and work with the carrier where appropriate.
12. Contact Us
For shipping-related questions:
Email: support@jiffdiff.com
Customer Service: Monday–Friday, 9:00–18:00 UTC+8